Solved! Go to Solution.
Thanks, nice to know that they didn't charge you. They told me that it was a £130 to move master socket and that it was not part of install for Infinity 1.
What was the eventual solution? A connection through the wall of the house directly into the upstairs study? And how intrusive is the cabling inside the house? Did the existing phone sockets have to be rewired and connected to this new master socket? (Sorry to ask so many questions, but your information sounds very encouraging.)