Hi, When i ordered my BT package i selected that i wanted the Router installed to the same place as the old one, however i have since changed my mind and would like it installed upstairs.
Will the engineer still do this? I can't get hold of BT or find the live chat to inform them that this is how i would like it installed.
are you getting FTTP and engineer fitting the ONT? if so just speak to engineer when arrives
but are you getting fibre to the house or is it fibre to the cabinet and copper to home so you connect router to master socket
do you currently have an openreach phone socket?
do you have a current landline phone? is this a new build? do you currently have broadband?