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martindw
Beginner
651 Views
Message 1 of 6

Moving Sub accounts from one Primary account to another

My Dad has a BT Yahoo Primary account with several family email sub accounts.

We wish to transfer the family sub accounts from his BT Yahoo primary account to my BT Mail Primary account.

 

How do we go about doing this?

 

Thanks

 

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5 REPLIES 5
gg30340
Distinguished Sage
Distinguished Sage
641 Views
Message 2 of 6

Re: Moving Sub accounts from one Primary account to another

You can not do that your self.

 

You may at present have a problem moving BTYahoo email account addresses onto a BTMail account address but I have notified the moderators of the forum about your problem.

 

Once they have read this they may be able to help. They are a BT UK based team and if they can help they will reply via this thread asking you to contact them via a link. Once you have replied to them by the link, it can at present take up to five working days for them to re-contact you.


.

 

 

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martindw
Beginner
631 Views
Message 3 of 6

Re: Moving Sub accounts from one Primary account to another

Thanks gg30340. I'll wait their response
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DavidM
Moderator
Moderator
618 Views
Message 4 of 6

Re: Moving Sub accounts from one Primary account to another

Hi @martindw,

 

Thanks for posting. This is not something we can do at this point in time as they exist on different support platforms. Sorry about that. Smiley Sad

 

Cheers

 

David

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martindw
Beginner
554 Views
Message 5 of 6

Re: Moving Sub accounts from one Primary account to another

David.

 

How do we have them changed to the same platform?

Over a year ago we were told that BT Yahoo was closing & we were moving to BT Mail - Why has this not yet taken place?

 

Can we ask for it to be done, or does a complaint have to be raised?

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licquorice
Distinguished Sage
Distinguished Sage
533 Views
Message 6 of 6

Re: Moving Sub accounts from one Primary account to another

You can't have them changed to the same platform at the moment. The email migration has been on hold for many months now due to undisclosed problems, with no sign of re-commencing any time soon.

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