My Dad has a BT Yahoo Primary account with several family email sub accounts.
We wish to transfer the family sub accounts from his BT Yahoo primary account to my BT Mail Primary account.
How do we go about doing this?
You can not do that your self.
You may at present have a problem moving BTYahoo email account addresses onto a BTMail account address but I have notified the moderators of the forum about your problem.
Once they have read this they may be able to help. They are a BT UK based team and if they can help they will reply via this thread asking you to contact them via a link. Once you have replied to them by the link, it can at present take up to five working days for them to re-contact you.
How do we have them changed to the same platform?
Over a year ago we were told that BT Yahoo was closing & we were moving to BT Mail - Why has this not yet taken place?
Can we ask for it to be done, or does a complaint have to be raised?
You can't have them changed to the same platform at the moment. The email migration has been on hold for many months now due to undisclosed problems, with no sign of re-commencing any time soon.