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I had the offer of an 18month contract with no installation/setup fee (£35) but opted for a 12month contract & paid the £35 fee.
I ordered on the phone & questioned several times that I'd get the new YV box , doing this as a precaution.
I will have to see if they offer me the 12 month contract when I phone up. It could save me a fortune over an 18 month one. I'm currently on two discounted offers that run out in March 2015, and really don't want to be stuck paying full price for everything for an extra 7 months.
OK, thanks for the replies.
I've decided to take the plunge and have signed up to another 18 month contract. I was assured that I would get the new G4 box, as this was the only one that they sent out now.
Delivery is in a couple of days time (24th April), so I'll wait and see.....
Check the returns bag AikenDrum, it may have the address of the next customer on it.
The box you will receive is a 'returned unopened??/reconditioned box'. The previous model NOT the G4.
Dispite it all being 'free' the email clearly states a 'BRAND NEW YouView Box, which they are most definitly not. Had a lengthy converstaion with the BT lady (Scottish) over the cancellation but I am afraid New means NEW, not returned or reconditioned.
Personally, I would rather pay the min subscription and activation fee but already have Sky so no real reason for me to bother with the upgrade.
Took screenshots of the original order and what MyBT says will arrive.
Personally, not at all happy, I thought something for nothing was TOO good to be true.............and it was. Thanks to 'Umpire' for the heads up over the 'MyBT' check. Shoddy 'play on wors' with brand new I think.
BT certainly do themselves no favours do they when they carry out such poor customer relations.
Hope you do get the newer box for back in January when I upgraded from the BT Unlimited player to the BT Entertanment with some bolt ons. I had to get a BT YouView box as I was using a retail one and BT sent me the black V+ box that I had never asked for or wanted. After 8 or 9 mins on phone. They said it was a mistake at there end and sent me out the old style BT YouView box and I had to send the black V+ box back. Yet the new G4 box had just come out that same week.
I have been 99% happy with the BT TV service since I upgraded.
For what it's worth, the letter I've been sent shows the old model of YouView box, not the new one. They still seem to think it's worth £199, though!