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thus has nothing to do with BT as soon as you cease your current line and broadband connection openreach allocate to the person at top of waiting list and unfortunately you go to bottom of waiting list there are other posts similar to yous and this is a problem when you move homeor move ISP when you existing cabinet is full
It has nothing to do with BT and would happen no matter which ISP you were with.
Openreach operate a strict queuing list where cabinets are full. A cease order has to be placed on your present connection in order to move it therefore the connection becomes immediately available and is allocated to the person at the top of the queue.
Welcome to this user forum.
That is the fairest way to do it. Remember its Openreach that provide the cabinet ports, for all providers that use their infrastructure.
BT Retail are not allowed to have priority over any other provided.
How would you feel if you have been at the bottom of the waiting list forever, because people kept jumping the queue?
You may not have to wait too long, as people change providers quite often, especially if their provider is increasing prices soon.
What many people do not realise, is that changing fibre provider could result in them have no fibre connection for quite a while, if the cabinet is full.
The same applies if people move house.
If you had any BT services like BT YouView, and they cannot be provided, then BT should alter your package to reflect the missing services.