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Contributor
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Message 1 of 8

Moving home and my fastest speeds are lower than what I have now

Where I am currently I get up to 76MB but at my new house the most is 65MB 

 

with s lowest amount I could get of 40MB

 

Think this will be an issue with UHD content?

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7 REPLIES 7
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Moderator
Moderator
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Message 2 of 8

Re: Moving home and my fastest speeds are lower than what I have now

Hi @NickH161,

 

What was the speed estimate for your line at your new address? Can you enter your telephone number in https://www.dslchecker.bt.com/

 

Please make sure to remove the number before posting back the results.

 

The minimum requirement for UHD is 44 Mbps but this refers to the connection speed and not the throughput speed of your connection.

 

Thanks

 

PaddyB

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Contributor
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Message 3 of 8

Re: Moving home and my fastest speeds are lower than what I have now


@PaddyB wrote:

The minimum requirement for UHD is 44 Mbps but this refers to the connection speed and not the throughput speed of your connection.


Interesting.

 

I was told categorically last week that the speed estimate must have a minimum of 49mbps for UHD to be supplied. Actual sync speed & throughput is apparently irrelevant as far as BT sales are concerned.

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Contributor
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Message 4 of 8

Re: Moving home and my fastest speeds are lower than what I have now

ADSL Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

Availability Date

WBC ADSL 2+ Up to 3.5 -- 2 to 6 Available
ADSL Max Up to 2.5 -- 1.5 to 5 Available
WBC Fixed Rate 1 -- -- Available
Fixed Rate 1 -- -- Available
Other Offerings Availability Date
ADSL Multicast -- -- -- Available
Postcode only checks will not ret

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Contributor
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Message 5 of 8

Re: Moving home and my fastest speeds are lower than what I have now

When I check what speeds I can get it does say as much as 65MB
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Distinguished Sage
Distinguished Sage
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Message 6 of 8

Re: Moving home and my fastest speeds are lower than what I have now

Is it a totally new house, or is there an exiting owner with a phone line?

 

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Contributor
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Message 7 of 8

Re: Moving home and my fastest speeds are lower than what I have now


@Keith_Beddoe wrote:

Is it a totally new house, or is there an exiting owner with a phone line?

 


Somebody was living there yes. I imagine there would be a phone line but when I moved into my flat there was no phone line.

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Distinguished Sage
Distinguished Sage
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Message 8 of 8

Re: Moving home and my fastest speeds are lower than what I have now

Its just that if there was somone with a phone number, you could use that number in the availability checker.

 

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