Sorry to hear that your having trouble moving your Broadband and Phone services to another home.
The services may need to be activated in the exchange, this is done by Openreach and not BT Retail (your ISP/service provider)
If you would like to contact the forum moderators they can have a look into this.
The moderators are a UK Based BT Team. It can take upto 3 working days to get a reply but you will be emailed a automated reference number in which you can use to track progress.
I feel your pain, try this on for size... I am so glad I am not a BT share holder, do the maths.
We are a couple getting marred at the end of the month and moving house 2 weeks before, we both have BT broadband, so we will need just one line when we move.
This is the essence of an hour long conversation with two departments at BT
Me. So if we cancel one line you are going to charge us £176 or the other line £355.
Me. Ok, please work out the maths on this. I am 40 years old so lets assume I will live for another 40 years which equates to 480 monthly payments. my last bill was £76 so lets assume 480 x 76 which comes to £36,480.
Therefore the potential loss to BT is £36,304.
BT. Sorry I cant do anything for you.
Now how would you report this sort of business accumen to the shareholders!!
What a bunch of bafoons!
Always better with UK companies, is tell them you want to leave rather than you need to leave. However it sounds in this case you are both still in a contract which they will try and hold you too. "business acumen" depends, mass swathes (not all) of the UK is still reliant on BT (group) regardless of your ISP
I also feel your pain regarding the amount of time it takes to connect a new line. I will be a returning customer shortly when I move. I left originally after poor service from BT, and am frankly not looking forward to renewing my aquaintance. I will be a month without a telephone or internet connection. The prospect of FTTC at my new address, however, has tipped the scale in their balance....not withstanding the fact that my present supplier would also have to wait a month for BT to connect the line. Lose lose whoever I choose
What puzzles me is why does it takes a month to connect a line which is already there. Surely, if there are enough new customers that there is a waiting time of a month, then there are obviously not enough engineers being employed to cover the work being undertaken. Why is this when unemployment is so high? Not enough trained engineers? Train some! Seems a fairly simple solution to me.
Awful service is an understatement. It has taken a week just to get bt to accept that the existing line will cease on the day they have been told an error in the system apparently. More like input error I suspect. As for activation date nearly a month away when there is already a fully functioning line to the property receiving exactly the same services that I want transferred.
I suggest they change it to BTDont care community forums/the lounge blah blah blah.
Openreach is not a BT company then?
Anyhow, the issue is not about new or faulty lines.
The house we are moving to already has a phone line to it, it is a BT line. The current occupiers have BT phone service, broad band and BT vision. Exactly the same services as we want. So why should it take 3 weeks to activate the service, what does it have to do with Openreach engineers and lines down because it has been windy and rained a bit?
i do wish people on this site wouild stop always saying its not bt.retail fault but openreach fault, they are one and the same company, BT. so the buck stops with BT, openreach are and bt retail are one and the same, there is no difference.
rant over cheers