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Aspiring Expert
400 Views
Message 1 of 5

Moving home no active phone line?

Ok so this is a strange one.  We are moving home next month, I phoned BT to start the moving process of my landline and broadband.  The situation with the house we are moving into is its just down the road so same exchange, its about 15 years old, the owner has built another house and is renting this house out to us.  According to BT there is no active phone line, I said thats odd as I was just talking to the person in that house on that phone line that is not active, Nope didn't matter no active phone line £130 charge.  Obviously a **bleep** up somewhere. Any ideas?

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4 REPLIES 4
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Distinguished Sage
393 Views
Message 2 of 5

Re: Moving home no active phone line?

sounds like the line is either a cable line or an LLU operator like Sky or Talk Talk whose lines do not show up on a BT line check
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Aspiring Expert
389 Views
Message 3 of 5

Re: Moving home no active phone line?

BT said the same and that would explain it were it not for the fact we only have BT here, we have no LLU or cable at our exchange.

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Distinguished Sage
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Message 4 of 5

Re: Moving home no active phone line?

what exchange are you on ??
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Aspiring Expert
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Message 5 of 5

Re: Moving home no active phone line?

Ballyronan

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