I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
Hi @Daver16 Welcome to the forum and I'm sorry to hear of the problems you've experienced getting service connected at your new address.
We will be happy to help you with this if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.