Sam, from our Digital Help Capability Squad is very keen to get your thoughts, on what we need to do to improve the Help section of our website. If you have 5 minutes to spare, please complete this short survey, Help shape the re-design of BT Help Home
Moving house and keeping the existing phone number
I will be moving home (I have arranged through home moving service) and the existing line at the new address is really easy to remember and I would like to keep it. I understand that my existing number will not be able to be transferred as it in an a different exchange.
We would like to use the existing number at the new address but BT team gave me a new number. If I get the permission from the existing house number....the owner is leaving the country so will not want/need his old number can this be done please?
If not what woulfd happen to that number and would it become available, please