cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
brettjam
Beginner
261 Views
Message 1 of 2

Moving service - Fibre optic - now cabinet full.

Could anyone in the know shed some light on this? We've been given 2 stories by 2 people at BT

 

We have moved our office from one building, across the car park, into a new building.

 

Used the BT move service.

 

They put in ADSL to new building, told us to upgrade to fibre once it is in.

 

ADSL went in yesterday, told no ports showing available wait 24 hours and try again (I guess becuase our old building isn't freed up yet)

 

Spoke to someone else, told me that's rubbish, the cabinet is full and that's it.

 

Any ideas?

0 Ratings
1 REPLY 1
Keith_Beddoe
Distinguished Sage
Distinguished Sage
259 Views
Message 2 of 2

Re: Moving service - Fibre optic - now cabinet full.

Welcome to the BT Residential Customers forum

 

As you are a business user, please could you post on the BT Business forum at http://business.forums.bt.com/

 

Thanks

 

Note:- Once the original line was ceased, it would then go to the next person on the waiting list, if the cabinet is full. It would not be automatically allocated to you.

 

0 Ratings