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Barnt
Newbie
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Message 1 of 3

Moving to BT may be the worst thing I've done :(

I've been a happy customer of Pipex / Bulldog for 7 years. But decided on the mention of 20Mbps line from BT I was tempted to move from my 8Mbps Pipex line.

 

Since moving my connection has been up and down like a yo-yo and is rarely ever as fast as Pipex was. Never had this problem before and none of the internet network has changed so the only thing that has changed is the fact BT is now in control at the Exchange.

 

Anyone got any ideas of what I can do to resolve? Like I say my internal network is fine and has been working OK for a number of years but I am willing to look at anything as this is almost unusable.

 

I had a chat to BT a week or so ago and they said that things should settle down after a while - since speaking to them things have got worse!!!

 

Cheers

 

B

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2 REPLIES 2
Distinguished Sage
Distinguished Sage
297 Views
Message 2 of 3

Re: Moving to BT may be the worst thing I've done :(

first thing to do is post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester http://speedtester.bt.com and post the results.

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone

Someone may then be able to offer help/assistance/suggestions to your problem



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Distinguished Guru
222 Views
Message 3 of 3

Re: Moving to BT may be the worst thing I've done :(

There's a 10 day training period during which the line can be unstable.  After that, it should stabilise on a preferred speed.

 

So if you are within the 10 days, BT will not investigate at all.  After that, they should take any problems more seriously.

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