I am moving to sky but they cannot proceed as there is a mismatch with the address somewhere.
Chatted with BT and they have referred me back to Sky to resolve who have stated BT need to resolve this with Openreach.
i am getting no where!
Welcome and thanks for your post!
Sorry there is a mix up with your address details and that you feel like you're going round in circles. Are your services currently with BT Retail? If they are then we can contact Openreach to get the records corrected. If not, then you will need to approach your current service provider to contact Openreach on your behalf.
If your services are with BT then you can click on my username here >> RobbieMac << and you'll see our contact link underneath my profile picture. When you complete the form, please include the correct address as listed on Royal Mail's website
Hi @Peter1977 I've received confirmation back from Openreach this morning that the address records are now updated. You should be able to place your order now OK. Please check and let me know.
enter your phone number and post results remember delete number
if number does not work then use address http://dslchecker.bt.com/adsl/adslchecker.welcome
from checker results you appear to be EO ( exchange only) which as checker shows you cannot yet get fibre broadband and only alternative is adsl/copper
Thanks, I have normal broadband and know I can't get fibre for some time but wanted to move.
Any provider I talk to is unable to offer any service but can't explain why! Next door has Sky and we are close to the exchange...
i cant see why I am stuck with BT!
use your address in dslchecker and post results see how that compares to phone number
unless it takes time for openreach database to update for other ISPs
Little difference but I don't know what I'm looking for!