BT / Yahoo calendar a complete mess

[starpipe]

Mine too is exactly the same as the screenshot. Unusable. Shocking that BT claim "no problem" - you'd think they would at least check. Problem after problem with Yahoo mail.

[SteveB21]

This screen shot is exactly what I am seeing, too, not every time but at regular intervals.  While it is a relief to know that the problem is not with my system, why is what is clearly a major fault not being fixed? Is no-one listening out there?!

[GrahamF1]

Interesting that we are all posting: me, SteveB21, Unwina, DouginSurbiton, etc., but no one from BT. Is nobody there reading these posts? Do they care? Some acknowledgement would be nice even if they said we are trying but it is too difficult at this time.

[DouginSurbiton]

Graham, you would hope so but I fear not!

[gg30340]

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@GrahamF1 wrote:

Interesting that we are all posting: me, SteveB21, Unwina, DouginSurbiton, etc., but no one from BT. Is nobody there reading these posts? Do they care? Some acknowledgement would be nice even if they said we are trying but it is too difficult at this time.

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This is a BT residential customer to customer forum. Your post does not go to BT. The only BT staff are the forum moderators who do not necessarily read all the posts.

[SteveB21]

If BT doesn't read our posts we are just having a moan amongst ourselves. What's the point of that except therapy? How can we make effective complaints to BT?

[PhilB1]

I have complained to BT and I'm expecting a response by tmw, otherwise I will be chasing them up! I will post their response, and proposed actions (!) on here.

[KeithJNorman]

I have just talked to BT Broadband support, who seemed unaware of the issue. They have taken full details, including of this Community thread, to see the screenshots, and have forwarded it to Yahoo support.  Let's hope for some result.

They said that the migration from BT Yahoo to BT is in progress and due to be completed in about a year.  I recall first receiving an email about this at least 6 years ago: things move slowly!

[gg30340]

There is no ongoing migration from BTYahoo to BTMail . It stopped in 2014.

This has been brought up before and the moderators were informed and they confirmed that it was incorrect information that was being given out by the Customer Service reps and they would inform them to stop giving out incorrect  information. It would appear that it has fallen on deaf ears.

[KenrlUK]

Same problem with BT Yahoo calendar. Have just finished chat with BT and it seems they have raised the problem with the 'Level 2' team. Hard to say if this means they will ignore me but they did say someone would call me tomorrow and they gave me a fault reference.

I suspect they will take action only if and when sufficient numbers of customers raise a fault.

One thing I did find is that, with a little perseverance, I was able to enter and amend appointments, etc. But if in a different month, I needed to start (double click) in current month and them change date, etc., in 'Add more details' view.