@GrahamF1
Sorry if I'm off track but the problem is that if you have reported it to the main external help desks then you should keep on going back there I'm pretty sure if you repeat call them enough times their system will flag that you are having issues and it'status will be upgraded - I might this is not always helpful.
This community system is not connected to the main systems, unless things have changed when I wasn't looking, but if you can break through the wall of issues then the BT people here are on the whole very helpful.
As I said to the previous person if you want someone to attack your issues on here then you do need to raise it on a non "Solved" thread item to have a better chance of getting noticed.
If it was me I would be badgering the phone contact team you started with if that whoever promised you they would look at this should be able to update you - don't hold your breath though as to get a yahoo complaint fixed in a week is optimistic to say the least - usually yahoo errors are fixed by the team who broke it way before anyone actually finds out why it broke.
BTW the technical team in most of this stuff will be yahoo and since the BT/Yahoo is just overlaid onto the original yahoo system with some BY specific front end access, recently one was able to just login direct via yahoo.com. Yahoo is a huge system and BT is just one small user of this system they are not known for their specific interest in serving us as a community, google is the same, in fact all the big players in these arena are not that easy to get answers or fixes from. BT has a bit of clout but I'm guessing not much in reality.
Yahoo mail has been going through quite some change and their change control seems to be lax at the best of times so things come and go as they are porting in whatever way they do things. That's not to say that determination in getting things fixed is not possible because it is you just have to understand how - and being an old duffer like me with plenty of time on their hands helps, being an ex developer a good while back also helps but that's another story.
If all else fails I recommend sending an email to the BT CEO, their email is easy to find on the web, title it in a novel way and they might even answer it personally but usually they will just pass it on to their "Executive" team which judging by the names and accents of people who work this board for BT may be in the next office to them. The Exec. team will drive things to the end and may even compensate if you have a good enough case for it, they have a vested interest in a customer who takes the trouble to engage with a CEO!.
Hope this helps, its not ideal but there are ways one has to get noticed and just tacking onto a solved case is not one of them.
