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Message 1 of 2

My BT Player Or Entertainment Channels Not Working

I'm having similar problems, having had bt TV for a long time my subscription was accidentally changed from total to basic recently when I was changing other things. Since changing back to total I can't get sport in HD the cartoon channels and others. The system isn't recognising my subscription. I've contacted the help line performed factory reset on both boxes and what you describe here but still does not work. I only have until Wednesday to cancel my contract on the 14 day cool off but what to stay. Help!

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Message 2 of 2

Re: My BT Player Or Entertainment Channels Not Working

Hi @horton366,

I'm sorry that we haven't been able to get it working for you yet. We'll need to look at this for you to find out what happened. To get in touch with us, click on my user name and then copy and paste the link under "Moderation Team Email Address" into your browser.  Complete that form and we'll get back in touch with you.



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