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Infinityfan
Aspiring Expert
358 Views
Message 1 of 5

My BT Problem

Anybody else having trouble viewing their bill on 'My BT'?

 

Been getting this message since yesterday-

 

Sorry! We're not able to show your bill and usage details at the moment as the website is undergoing maintenance. Please try again later.

 

Shows all other account details - calling and broadband plan etc.,

 

Very frustrating and always seems to happen at weekends!

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4 REPLIES 4
Sigh
Aspiring Contributor
353 Views
Message 2 of 5

Re: My BT Problem

I tried earlier (before 9am) and again now (12.30) and I'm still getting the maintenance message.

 

I had an email from BT saying I was close to my monthly usage limit, but I can't access my account to check it. Will BT deduct from my usage the bandwidth I'm wasting trying to log on to their web site??? (Rhetorical question).

 

If BT cared the slightest about customer service they could do a lot more - eg warn us when there is going to be extended downtime.

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john46
Distinguished Sage
341 Views
Message 3 of 5

Re: My BT Problem

Web site maintenance is carried out normally at weekends and notice is given as is shown on the site
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pottyperson
Distinguished Guru
Distinguished Guru
321 Views
Message 4 of 5

Re: My BT Problem

Working here right now.

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Sigh
Aspiring Contributor
309 Views
Message 5 of 5

Re: My BT Problem

The red maintenance message is still the most prominent thing on the log in page, but when I scrolled down I found the standard access links and was able to get to usage etc.

 

So it looks as though they forgot to remove the message - as it fills the page some people will assume it's still valid and log out.

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