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Message 1 of 3

My Broadband has NEVER worked.

I recently moved into a new-build flat.

After three engineer visits and numerous excuses from an endless list of call-centre operatives BT were able to install my phone line on Friday 25th October.


Broadband was due to go live the following Monday however I received a call that morning saying the "order had not closed properly" (talk about baffling us with bs) and that there was therefore a delay. I waited.

On Tuesday 5th November I received an email saying the Broadband was now live. Guess what? It doesn't work.

I got a call from an indian call centre to tell me the good news that my Broadband was live. When I explained that my broadband was not live the call centre operative got flustered, put me on hold and then hung up. Disgraceful.


I have subsequently emailed, rang the complaints team ( a direct line I managed to get hold of) and even tweeted BTCare team trying to get someone to help me. Not a single call has been received despite promises from the complaints team.


What I want to know is can I leave BT without incurring someone sort of outrageous disconnection fee?

I feel I have been treated appallingly, have received no customer service whatsoever and have no faith they will resolve the issue this side of the next decade.


Please advise BT Care Forum...I am at the end of my tether.


Kind regards,


Ben Reed


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Message 2 of 3

Re: My Broadband has NEVER worked.

Welcome to the forum. A moderator should be along shortly to look into this for you.

You can click the thumbs up icon below this message if you think it was helpful.
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Message 3 of 3

Re: My Broadband has NEVER worked.



Welcome to the community and thanks for posting!


I'm sorry for the delay getting services connected at your new flat.  I'm happy to help sort everything out from here.  To get in touch, click on my username and under the section "about me" you'll see the link to "contact the mods".


Can you include the link to this thread when you complete the form and whenever we've received your details we'll take it from there.


All the best,



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