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MikeN73
Contributor
464 Views
Message 1 of 2

My Bt Speed Test Never Working

Hi all

I'm New to bt having recently switched over from Sky and so far I am impressed with bt,I have infinity.Earlier on I tried doing the speed test from the link on the my bt homepage but I just get the message to contact someone for live chat as I have a slow connection,I've done this and a person advised me to reset my hub to factory setting by inserting a paper clip in the little hole on the back of the hub,this I did and on a independent speed checker it says I have a fine connection but the my bt checkers is still stuck on the "contact live chat" screen.Does this screen not refresh itself? 

 

 

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1 REPLY 1
gg30340
Distinguished Sage
Distinguished Sage
458 Views
Message 2 of 2

Re: My Bt Speed Test Never Working

If you want to run a speed test you are better to use the BT Wholesale tester.

 

http://speedtest.btwholesale.com/