cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Beginner
678 Views
Message 1 of 8

My HH5A works but HH3A / HH3B and HH4A do not sync

Go to solution

Hi All,

 

I am trying to reuse my old BT modems in vain.

 

I have a HH5A which uses the grey DSL connector which works just fine.

 

Trying the following:

 

- Home Hub 3A done a factory reset

- Home Hub 3B done a factory reset

- Home Hub 4A done a factory reset

 

All are set on 0 /38 with default BT username.

 

All worked as i was the initial owner and used them on my BT broadband.

 

Then i replug the Home Hub 5A and it connect fine.

 

Also tried to change the ADSL filter and try without filter.

 

All Modems had their respective power plugs.

 

Other than the HH% mac address being fixed i really cannot figure out why this is hapening.

 

I joined BT live chat and they cannot explain this.

 

Can anyone please help ?

 

Thanks !

0 Ratings
7 REPLIES 7
Highlighted
Distinguished Sage
Distinguished Sage
660 Views
Message 2 of 8

Re: My HH5A works but HH3A / HH3B and HH4A do not sync

Go to solution

how are you trying to use the old hubs - as wifi extenders?

 

you can only connect one router at any time to the phone line



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Highlighted
Beginner
657 Views
Message 3 of 8

Re: My HH5A works but HH3A / HH3B and HH4A do not sync

Go to solution

Hi Imjolly,

 

Thank you for your reply.

 

I am trying to replace the HH5 whith any of these older modems.

 

I am plugin one modem at a time as i know more wont work.

 

I am also wondering if an ADSL/VDSL non BT router would work at all as the BT modems them selves wont.

 

I cannot figure out what the HH5A can do on the DSL (grey connector) that the older ones wont do.

 

Any idea ?

 

Thanks.

0 Ratings
Highlighted
Distinguished Sage
Distinguished Sage
653 Views
Message 4 of 8

Re: My HH5A works but HH3A / HH3B and HH4A do not sync

Go to solution

I am assuming you are on normal ADSL and not BT Infinity or faster broadband?

 

If you are on Infinity or faster broadband, then only the home hub 5, or a third party VDSL router will work.

 

You do not have to use a BT supplied one.

 

 

 

0 Ratings
Highlighted
Beginner
641 Views
Message 5 of 8

Re: My HH5A works but HH3A / HH3B and HH4A do not sync

Go to solution

Thanks Keith_Beddoe,

 

I am on Infinity 2, I get 50Mb downstream and 15Mb upstream and i am using the DSL grey connector dirrectly to the filter/phone line.

 

So I guess giving a go to a 3rd party at this stage is my only way forward ?

 

Thanks !

0 Ratings
Highlighted
Distinguished Sage
Distinguished Sage
632 Views
Message 6 of 8

Re: My HH5A works but HH3A / HH3B and HH4A do not sync

Go to solution

yes only hub5 onwards work with infinity/fibre conenctions

 

you can get 3rd party modem router and tplink 9970 for £30 for single band router is popular - it is only a single band router though



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Highlighted
Distinguished Sage
Distinguished Sage
632 Views
Message 7 of 8

Re: My HH5A works but HH3A / HH3B and HH4A do not sync

Go to solution

@rafik24 wrote:

Thanks Keith_Beddoe,

 

I am on Infinity 2, I get 50Mb downstream and 15Mb upstream and i am using the DSL grey connector dirrectly to the filter/phone line.

 

So I guess giving a go to a 3rd party at this stage is my only way forward ?

 

Thanks !


I have moved this thread to this Infinity board, as you had posted on the ADSL board, which is where the confusion arose.

 

What is the problem with your existing home hub 5?

 

Yes, you can use a third pary router as @imjolly said, if you are not happy with the home hub 5.

 

Like this one TP-Link TD-W9970 - replacement for home hub

 

0 Ratings
Highlighted
Beginner
603 Views
Message 8 of 8

Re: My HH5A works but HH3A / HH3B and HH4A do not sync

Go to solution

Many Thanks @Keith_Beddoe @imjolly 

 

For your great help !

0 Ratings