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endaf
Aspiring Contributor
934 Views
Message 1 of 2

My IP Profile is too low

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I've done the BT speed test and get the following results -

 

Download speed achieved during the test was - 1821 Kbps For your connection, the acceptable range of speeds is 400-2000 Kbps. Additional Information: Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM) IP Profile for your line is - 2000 Kbps

 

Can I get my IP profile raised??

 

Thanks

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1 REPLY 1
Distinguished Sage
917 Views
Message 2 of 2

Re: My IP Profile is too low

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Hi I suggest you contact the forum mods they should be able to get your IP Profile sorted for you this is a link to them
http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 72 hours maybe a little longer overr the holiday period

They are a UK based BT specialist team who have a good record at getting problems solved