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Newbie
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Message 1 of 5

My IP Range on BT Blacklist - stopping outbound email error 554

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Hi,

 

See: http://www.senderbase.org/lookup/?search_string=86.139.114.175

 

It's listed on: http://www.spamhaus.org/pbl/query/PBL231589

 

"It is the policy of BT Retail that unauthenticated email sent from this IP address should be sent out only via the designated outbound mail server allocated to BT Retail customers. Please consult the following URL for details on how to configure your email client appropriately. http://btybb.custhelp.com/cgi-bin/btybb.cfg/php/enduser/cci/bty_adp.php?p_sid=fPnV4zhj&p_faqid=6876"

 

I have just joined BT infinity. I do not have and do not want a BT mail account. I'm sending email via Thunderbird through a SMTP server that I rent. But some mail is being blocked because of being on this list.

 

Any idea how I can get BT to move me off this IP range or is that not an option?

If not an option, how do I get through the block?

 

Email bounce back:

 

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

  ??@tiscali.co.uk
    SMTP error from remote mail server after initial connection:
    host mxgb1.opaltelecom.net [62.24.139.61]: 554-public.mx1gb1.int.opaltelecom.net
    554 Your access to this mail system has been rejected due to the sending MTA's poor reputation. If you believe that this failure is in error, please contact the intended recipient via alternate means.

 

Many thanks.

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4 REPLIES 4
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Recognised Expert
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Message 2 of 5

Re: My IP Range on BT Blacklist - stopping outbound email error 554

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Distinguished Guru
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Message 3 of 5

Re: My IP Range on BT Blacklist - stopping outbound email error 554

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BT domestic customers have dynamic IP addresses.  So it only takes a reboot of the Home Hub to get a different one.

 

However, there's no guarantee that the new IP address won't be blacklisted as well.  Unfortunately, there's not a lot you can do to prevent somebody else from deciding that your email is spam.

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Distinguished Guru
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Message 4 of 5

Re: My IP Range on BT Blacklist - stopping outbound email error 554

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@theojones wrote:

Hi,

 

See: http://www.senderbase.org/lookup/?search_string=86.139.114.175

 

It's listed on: http://www.spamhaus.org/pbl/query/PBL231589

 

"It is the policy of BT Retail that unauthenticated email sent from this IP address should be sent out only via the designated outbound mail server allocated to BT Retail customers. Please consult the following URL for details on how to configure your email client appropriately. http://btybb.custhelp.com/cgi-bin/btybb.cfg/php/enduser/cci/bty_adp.php?p_sid=fPnV4zhj&p_faqid=6876"

 

I have just joined BT infinity. I do not have and do not want a BT mail account. I'm sending email via Thunderbird through a SMTP server that I rent. But some mail is being blocked because of being on this list.

 

Any idea how I can get BT to move me off this IP range or is that not an option?

If not an option, how do I get through the block?

 

Email bounce back:

 

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

  ??@tiscali.co.uk
    SMTP error from remote mail server after initial connection:
    host mxgb1.opaltelecom.net [62.24.139.61]: 554-public.mx1gb1.int.opaltelecom.net
    554 Your access to this mail system has been rejected due to the sending MTA's poor reputation. If you believe that this failure is in error, please contact the intended recipient via alternate means.

 

Many thanks.


Hi. Welcome to the forums.

 

All of BT dynamic IP address ranges will be listed, certainly by Spamhaus. This is by design as home users should typically be using their ISP mailserver smarthost mail.btinternet.com

 

Of course, 3rd party mail servers are allowed - if configured correctly. That is your problem, the SMTP server you rent needs to be set up differently and not indicate that your public IP address is doing the direct sending.

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Newbie
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Message 5 of 5

Re: My IP Range on BT Blacklist - stopping outbound email error 554

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Thank you all very much for the replies.

 

The fact that my BT ip was listed on a block list seems to be a red herring, it seems it was my mail hosting provider fault, it has a email reputation issue also, so it seems that it was an issue unrelated to BT.

 

I have just joined BT so it seemed to make sense the fault was with them.

 

Thanks.

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