cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
stacymc25
Beginner
838 Views
Message 1 of 8

My Neighbours are able to order BT Infinity but we cant

Everyone on my street is able to connect to BT inifnity but us, I have check the DSL checker online and its is showing nothing for FTTC for us but my neighbours it is all showing as available so I know its not a capicity or EO issue as we are connected through the same CAB. I think it must be soem sort of Data Base issue does anyone know how I can get that resolved

 

Thanks in Advance

0 Ratings
7 REPLIES 7
imjolly
Distinguished Sage
Distinguished Sage
820 Views
Message 2 of 8

Re: My Neighbours are able to order BT Infinity but we cant

if on same cab then write to openreach  https://www.formwize.com/run/survey3.cfm?idx=505d040e0b080d

 

if you get an automated reply then write again until you get a response from an actual person



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
stacymc25
Beginner
809 Views
Message 3 of 8

Re: My Neighbours are able to order BT Infinity but we cant

Thanks I have done this twice now and been told that it is being sent to a specialist but there is still no resolve
0 Ratings
imjolly
Distinguished Sage
Distinguished Sage
786 Views
Message 4 of 8

Re: My Neighbours are able to order BT Infinity but we cant

just need to persevere as only openreach can help you with your cabinet problem



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
JohnC2
Moderator
Moderator
766 Views
Message 5 of 8

Re: My Neighbours are able to order BT Infinity but we cant

Hi @stacymc25 Sorry you have not been able to order Infinity.

 

Has your telephone line been connected long?

 

I ask this as it can sometimes take a few days after it has been activated and Openreach update the records before Infinity will show available on the line.

 

Cheers

John

 

0 Ratings
stacymc25
Beginner
759 Views
Message 6 of 8

Re: My Neighbours are able to order BT Infinity but we cant

The line has been active for 4 weeks the error is with my address
0 Ratings
stacymc25
Beginner
759 Views
Message 7 of 8

Re: My Neighbours are able to order BT Infinity but we cant

thanks
0 Ratings
JohnC2
Moderator
Moderator
747 Views
Message 8 of 8

Re: My Neighbours are able to order BT Infinity but we cant

Hi @stacymc25 Thanks for posting back and it has been connected long enough for the records to be corrected.

 

What @imjolly has said is correct and Openreach are the only ones who can correct the records but this is taking much longer that I would expect for an active telephone line. Drop us over your details and we will be happy to check everything is correct at our end for you. You can contact us by clicking on my user name and selecting contact the mods.

 

If you receive any further updates from Openreach then please do update the thread.

Thanks
John

0 Ratings