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Bonnieshome68
Beginner

on ‎24-03-2020 15h46

16,583 Views
Message 1 of 4

My TV Box won't wake up. Just one blue light comes on and the waking up process goes on and on.

 
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3 REPLIES 3
Nottech
Beginner

on ‎27-03-2020 10h12

16,541 Views
Message 2 of 4

Re: My TV Box won't wake up. Just one blue light comes on and the waking up process goes on and on.

Hi, we are having exactly the same problem. did you find a solution?
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gomezz
Guru

on ‎27-03-2020 10h24

16,535 Views
Message 3 of 4

Re: My TV Box won't wake up. Just one blue light comes on and the waking up process goes on and on.

I had this problem yesterday. Powered off and on using the switch at the back and it turned on normally. But could be a sign the box is on its way out (had a couple of lock ups recently).
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Nottech
Beginner

on ‎27-03-2020 11h19

16,521 Views
Message 4 of 4

Re: My TV Box won't wake up. Just one blue light comes on and the waking up process goes on and on.

Hi we have resolved it! by going to My BT and  following the steps for  fixing a problem with youview box. The problem was we needed  to update our soft ware. You get instructions how to update software and follow them with a lot of patience. Good luck!

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