My WiFi has not been activated

[Gracie2]

The phone line engineer fit the hub for me, it is set up as it’s supposed to be 

[Gracie2]

Hello,

an engineer has previously come to install line etc. I have been told my WiFi has been activated, but my hub is a steady orange light. What does this mean? Everything is plugged in properly etc. 

what can I do to fix this?

[Anonymous]

It means you have no internet connection, there's not a lot you can do other than check that everything is plugged in and switched on, you will need to ring them.

https://www.bt.com/help/broadband/fix-a-problem/broadband-and-wi-fi/i-can-t-connect/what-do-the-ligh...

[licquorice]

---

@Gracie2 wrote:

Hello,

an engineer has previously come to install line etc. I have been told my WiFi has been activated, but my hub is a steady orange light. What does this mean? Everything is plugged in properly etc. 

what can I do to fix this?

---

An answer to my question in message 8 will help.