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Hairyjoe
Beginner
490 Views
Message 1 of 3

My area is connected to Ultrafast Fibre but capacity is full.

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Hi

 

I have been checking BT OpenReach website for the last 6-8 months but their message has not changed. When I check I get a message 'Your area is connected to Ultrafast Fibre but demand is high right now, so you may not be able to order a service today.  We're working to increase capacity, so please check back for an update.'

 

I've spoken to BT but their sales people are not able to help. I've checked BT OpenReach and can't find a contact number to speak to someone about a timeframe on how long it will take to increase capacity.

 

Any ideas on how to proceed with this?

 

Many thanks in advance for the help

 

Joe

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2 REPLIES 2
Webby
Distinguished Sage
483 Views
Message 2 of 3

Re: My area is connected to Ultrafast Fibre but capacity is full.

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You can contact Openreach via this link https://www.homeandwork.openreach.co.uk/help-and-support/fibre-broadband-availability.aspx
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’
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Hairyjoe
Beginner
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Message 3 of 3

Re: My area is connected to Ultrafast Fibre but capacity is full.

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Hi Webby

Thanks for providing the link. I will reach out to OpenReach this way.

Have a good day.

Joe
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