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Cairneym
Beginner
795 Views
Message 1 of 3

My bill/ pakage and over all service

So I have been over a month awaiting my package. I now have my package setup however it looks like I'm paying for someone else to have broadband and a phone line. I was supposed to be activated on the 6th of sep, this has apparently happend however it's not in my house!! I got a bill though (my first bill), bearing in mind I don't even have a phone to make calls, I have been charged for 4 calls???

I really need an English speaking agent to contact me about this as I am getting no where here.

I am a network engineer with sky so I don't need to be told how to reboot my router 100 times.
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2 REPLIES 2
Moderator
Moderator
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Message 2 of 3

Re: My bill/ pakage and over all service

Hi Cairneym,

Welcome to the forum and thanks for posting. I can look into this for you if you wish. Drop me an email with the details including any order references you might have. You'll find the "contact us" form in the about me section of my profile. Once I have the details we'll take it from there.

Cheers

David

Community ModeratorDaveM
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Cairneym
Beginner
738 Views
Message 3 of 3

Re: My bill/ pakage and over all service

Hey I filled in the above mentioned form. On checking my bill you have indeed setup the account for a different flat. So looks like I'm paying for someone else's broadband and telephone calls. If someone could call me to discuss that would be great

Marc
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