Some folk like it, some folk don`t, I find it very good.
The help desk is a big no no.
If not now, i can garentee you will have problems later on.
Anyhelp you need with your broadband, just feel free to ask members here, no need to use some naff software.
Could just be a corrupted download, give it another go and just make sure you are downloading from a machine with desktop help admin access rights and let me know how you get on.