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Message 1 of 5

My charities website is blocked, only for BT customers and i can't contact anyone who'll help

I've had issues for over a year now with members of the charity i run occasionally unable to access our website. Recently i was able to track it down to only BT customers. Anyone using another ISP can access the site just fine, for some reason BT is blocking it.

I've tried to reach BT customer support. Unfortunately as soon as they find out that i'm not a customer they immediately hang up on me. every time. it must be a policy. Well, i'm not a customer but i really would like to speak to someone who can look into why our charity's website is being blocked by BT. I've had volunteers leave us in the past as they weren't able to perform their role without access to out site, which is highly unfair to them.

The site is https://focallocal.org (and all subdomains of it)

Oddly, our sister site: https://brightertomorrowmap.com is working fine and uses almost identical code for one of our teams.

Its via mobile data or openzone. I'm not entirely sure if it is also via broadband, i haven't been able to test that

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4 REPLIES 4
Guru
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Message 2 of 5

Re: My charities website is blocked, only for BT customers and i can't contact anyone who'll help

Hi, I can access the sites from both links and my ISP is BT. 

Stew

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Distinguished Sage
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Message 3 of 5

Re: My charities website is blocked, only for BT customers and i can't contact anyone who'll help


@AndyatFocallocal wrote:

I've had issues for over a year now with members of the charity i run occasionally unable to access our website. Recently i was able to track it down to only BT customers. Anyone using another ISP can access the site just fine, for some reason BT is blocking it.

I've tried to reach BT customer support. Unfortunately as soon as they find out that i'm not a customer they immediately hang up on me. every time. it must be a policy. Well, i'm not a customer but i really would like to speak to someone who can look into why our charity's website is being blocked by BT. I've had volunteers leave us in the past as they weren't able to perform their role without access to out site, which is highly unfair to them.

The site is https://focallocal.org (and all subdomains of it)

Oddly, our sister site: https://brightertomorrowmap.com is working fine and uses almost identical code for one of our teams.

Its via mobile data or openzone. I'm not entirely sure if it is also via broadband, i haven't been able to test that


no problems accessing either site with BT broadband  mobile data or Openzone 

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Distinguished Sage
Distinguished Sage
622 Views
Message 4 of 5

Re: My charities website is blocked, only for BT customers and i can't contact anyone who'll help

I am with BT broadband and I have no problems accessing the links you posted so it would appear not to BT blocking you.

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Expert
616 Views
Message 5 of 5

Re: My charities website is blocked, only for BT customers and i can't contact anyone who'll help

Same here, both links opened fine for me. 

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