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Newbie
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Message 1 of 4

My connection is gradually getting slower

I switched to BT back in August last year and my download speed was around 1MB/s (less than half of what I paid for) and since it has gradually gotten slower. Right now it is down to 250KB/s, any help on how to get it back up? (I haven't changed anything about my router since the change)

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Distinguished Sage
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Message 2 of 4

Re: My connection is gradually getting slower

are you on infinity (fibre ) or ADSl( copper broadband )
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Newbie
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Message 3 of 4

Re: My connection is gradually getting slower

I believe I'm on Infinity
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Distinguished Sage
Distinguished Sage
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Message 4 of 4

Re: My connection is gradually getting slower

if you have a HH5 can you go to hub manager then trobleshooting then helpdesk and post 1-12

 

 

 

can you run btspeedtester and when first test completes then run diagnostic test and post results  must be done with wired connection  btspeedtester

 

 

 

can you enter your phone number and post results  remember to delete number wholesale FTTC check

 

 

 

try quiet line test   dial 17070 option 2  should be quiet and best with corded phone



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