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Raywaite
Beginner
814 Views
Message 1 of 4

My email address has become a sub account to someone else.

Please help after 15 years BT have informed me that I do not have the email account xxxxxxxxxxxxx@btinternet.com as it has been assigned to someone as a sub account whilst mine was still active . How can this be possible without fraud and how can I get my account back as all my travel and personal details are held in it

ray

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3 REPLIES 3
JohnC2
Moderator
Moderator
803 Views
Message 2 of 4

Re: My email address has become a sub account to someone else.

Hi @RaywaiteI've moved your post to create your own thread as that's the best thing to do.

 

Are you able to access the email account OK? 

 

Cheers

John

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Raywaite
Beginner
771 Views
Message 3 of 4

Re: My email address has become a sub account to someone else.

No, I cannot access my account as I do not have the answers to the security questions or the passwords as they are now with who ever has my account . I am now very concerned because of the personal information that was within my account and will most likely now have to involve the police as I have been told that this looks like someone has made an illegal move on my account

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EmmTee
Beginner
739 Views
Message 4 of 4

Re: My email address has become a sub account to someone else.

Mine has too, except the person who has taken my email address has marked it to be deleted.

 

I have had the same email address for 20+ years

 

I am beyone livid.

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