Hi,
I discovered this evening BT Sport has been debiting £25.00 per month from my bank account since 27th January 2021.
I had intended to subscribe to BT Sport in January for one month because of the 'ten days of football' event.
However, there was a glitch with my order and I started receiving several emails welcoming me to BT Sport.
I feared I was going to have multiple debits. Their records will show just how many emails they generated, and the issues I raised.
On 28th January, I was advised my 'account' had been suspended, but I would need to provide my bank details in order for a refund to be made. I was also informed it would take 5 days to go into my account.
On 29th January, I was able to speak to someone who could resolve the issue. In fact this person was able to make a refund into my bank account immediately.
As I feared, providing my bank details in order to obtain a refund, has resulted in £25.00 monthly debits from my bank account.
If I was a BT Sport subscriber, is it normal practice not receive ANY emails from BT Sport since January, even if only to advise me of the date when they were taking payment?
My e-mail account still has the email from BT Sport dated 27 January 2021 with the headline stating unequivocally -"We have stopped your BT Sport"
I have been told by an advisor to call back tomorrow they were closed today due to a bank holiday.
I have since logged on and cancelled the subscription.
