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Newbie
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Message 1 of 3

My internet connection is poor

I have unlimited BT broadband with up to 16MB download speeds. When I try to watch any video the connection is dropped after a few seconds of streaming. Normal browsing is OK - the various streaming pages themselves load without issue but the stream itself drops straight away

 

Any ideas what the problem might be?

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Distinguished Sage
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Message 2 of 3

Re: My internet connection is poor

Hi Welcome to the community forums

Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html

once you have posted the information asked for then the community members can help you more


Thank You


This is a customer to customer self help forum the only BT presence here are the forum moderators

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Distinguished Sage
Distinguished Sage
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Message 3 of 3

Re: My internet connection is poor



in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results .


are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

Someone may then be able to offer help/assistance/suggestions to your problem






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