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Newbie
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Message 1 of 3

My mcafee security keeps saying my broadband is hacked!!

What do I do when broadband is hacked?? Mcafee keeps popping up saying my broadband is hacked I can't get help on bt site and don't know what to do!! Help
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Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: My mcafee security keeps saying my broadband is hacked!!

What exactly does the message say, your broadband is hacked is a pretty sweeping statement and means nothing without more information.

 

My advice and that of others on the forum would be to uninstall BTNetprotect/Mcafee. It can cause problems on some computers and is a resource hog. Do a search of the forum to see the problems. There are far better free antivirus programs available such as Avast Free.

If you do want to uninstall BTNetprotect/McAfee use this guide and make sure you use the BTNetprotect/McAfee removal tool after you have restarted your computer.

http://bt.custhelp.com/app/answers/detail/a_id/13523

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Distinguished Guru
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Message 3 of 3

Re: My mcafee security keeps saying my broadband is hacked!!

It's impossible to diagnose anything without knowing exactly what the messages say.

 

Also, consider the possibility that the messages may not be from McAfee at all, but from some other malicious software on your machine.