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JEast
Beginner

on ‎12-02-2021 11h32

553 Views
Message 1 of 3

My mother died, trying to close the account, BT insists it has to be paid to end of contract. Why?

Title says it all really - my mother died, we are trying to end the contract. My step dad could take it over but we do not want to do this, or see why he should have to, as all bills and contracts were with mum. BT are insisting that we have to pay for everything to the end of the contract, including a mobile phone which no one is using any more. This does not seem legal but I hear BT have form for this. Any suggestions?

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2 REPLIES 2
gg30340
Distinguished Sage
Distinguished Sage

on ‎12-02-2021 12h41

532 Views
Message 2 of 3

Re: My mother died, trying to close the account, BT insists it has to be paid to end of contract. Wh

I have notified the moderators of the forum. Once they have read this they may be able to help. They are very busy at present so it can take up to 48 hours for them to contact you. They will do this by posting on this thread.

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NeilO
Moderator
Moderator

‎12-02-2021 12h45 - edited ‎12-02-2021 12h48

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Message 3 of 3

Re: My mother died, trying to close the account, BT insists it has to be paid to end of contract. Wh

Hi @JEast I'm really sorry for your loss, that is not correct and I'm so sorry for the wrong information provided. I'll send you a private message so you can get in touch with the moderation team and we'll help you get this sorted. We'll also provide feedback to the advisor's manager who has misinformed you.

Thanks

Neil