My neighbour's FTTC speed is 3 times faster and they're further away!

[imjolly]

I have edited my post as there are problems with posting on forum at present

[imjolly]

stats would be helpful

[gg30340 · Accepted solution]

Apart from what has already been said about the distance from the cabinet, no two connections are exactly the same. Your line could have aluminium cables at some point or there could be more joints etc than your neighbours line which all affect the signal being transmitted down the line.

[p0rtion]

I don't seem to have the option of including an image in my reply, so here's the info: Product name: BT Hub 6A Serial number: +084319+NQ62852631 Firmware version: SG4B1000E01E Firmware updated: 21-Aug-2019 Board version: 1.0 Gui version: 1.105.0 DSL uptime: 5 Days, 3 Hours 18 Minutes 9 Seconds Data rate: 1.24 Mbps / 16.94 Mbps Maximum data rate: 1243 / 17711 Noise margin: 6.8 dB / 6.4 dB Line attenuation: 29.6 dB Signal attenuation: 0 dB / 29.6 dB VPI / VCI: 0/38 Modulation: G_993_2_ANNEX_B Latency type: Fast Path Data sent / received: 5712 MB Uploaded / 48255 MB Downloaded Broadband username: bthomehub@btbroadband.com BT Wi-fi: Active 2.4 GHz wireless network name: BTHub6-WHXW 2.4 GHz wireless channel: Smart (Channel 1) 5 GHz wireless network name: BTHub6-WHXW 5 GHz wireless channel: Smart (Channel 36) Wireless security: WPA2 (Recommended) Wireless mode: Mode 1 Firewall: On MAC address: 40:C7:29:18:1B:7B Software variant: - Boot loader: 7.33.1

[p0rtion]

Thanks gg30340. If it is something like aluminium cables or more joints, would openreach do anything about that if I asked them? It does seem a bit unfair/odd for someone further away to have a connection which is at least 2 (if not 4, if you're willing to believe my original post) times faster. If so, how would I contact them?

[gg30340]

No. Openreach would not do anything about it just to get you better speeds. They would only replace or repair if there is a fault, ie no broadband or phone or if you were not able to attain your guaranteed minimum speed.

[p0rtion]

Thanks gg30340, that's really helpful and I suspect that's the problem.

I guess I'll just have to hope a problem occurs at some point along the line that means they come out and fix the issue though I suspect that might mean we end up with more joins rather than fewer.

Probably best to hold out for 5G I suspect...

Thanks again, I really appreciate your help.

[licquorice]

It would still be interesting to see the router stats from your neighbour, whilst it is possible he may be getting slightly better speeds than you, there is no way he is getting 59M at 1.2Km from the cabinet.

[p0rtion]

He definitely is!

I can't ask him to post his stats, but I saw it for myself and the thinkbroadband website confirms it. (The same website gets my connection speed dead on, so I've no reason to doubt it). Even if you don't believe me, BT's own adslchecker shows that he has at least 50% faster speeds than me and he's 33% further away!

I wasn't looking for an argument, but I'm grateful to the one person who has responded positively and it sounds like it's probably to do with the cable type and joins that's reducing my speed. That's all I was after - a plausible explanation.

If anyone else has anything positive or helpful to say, I'd be glad to hear it.

[licquorice]

Its the laws of physics, he can't get 59M at 1.2Km from the cab, I barely get that at 300/400 metres. He must be connected to a closer cabinet to get that speed.