My phone number is at risk because I switched to sky

[BrendanHickey]

Bt recently increased the price so we where allowed to quit contract without penalty. We have sky TV and so wanted broadband and phone to be with Skye so it was just one bill. So I phoned up bt to give my 30 days noticed. I asked if I changed my mind would I be able to come back and reactivate my account. So was told I would be able to come back no problem. Anyway I contacted sky and tried to switch and asked if I switched would my number be guaranteed.. they said I could only keep the same number of sky took over the phone line from bt. And I would need to reactivate my account with bt for them to take over the line.. so I phoned back bt and they told me my account was closed and the line was stopped.. bear in mind my deactivation date is the 30 August... And now the phone line I've had for 37 years is at risk... They said the phone number is not on my account. That my account is blank.. I only give my 30 days notice yesterday.. how can they not be able to cancel it.. they told me I would be able to..

[Keith_Beddoe]

You should have contacted BT and told them you intend to leave, but you should not have asked to cancel your line, as that happens automatically when your new provider contacts BT and tell them they are taking over the line.

As your provider is now Sky, there is nobody on this forum who can help, you would have to hope Sky can sort it out, or have to accept a new number from Sky.

The only other option I can see, is to cancel Sky, and ask to go back to BT. You will initially be given a new BT number, but it should be possible to request a re-number back to your original number.

It may be possible under those circumstances, for one of the moderators to assist, but they cannot help if you are a Sky customer.

[BrendanHickey]

I didn't switch to sky I only enquired and I only give my 30 days notice. So how could it happen instantly.. the woman on the phone never said anything because I made it clear that I wanted to keep the number. Its unreasonable to assume I would know what happens. I never once asked her to cancel my line rental

[BrendanHickey]

im literally disgusted, a 37 year old phone line gone like that, should the BT agent not have told me what would happen..  I specifically said I wanted to transfer the phone line..   I made that point crystal clear.. and i said could i reactivate the line within the 30 days peroid.. she said yes..

[Keith_Beddoe]

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

They can only help if you intend to stay with BT Retail.

[RobbieMac]

Hi @BrendanHickey

Thanks for your post and welcome back!

Sorry that your service was stopped when you contacted us to let us know you were considering moving your services away from us.  I can understand the concern with having the phone number for so long and honestly, I'm not too sure how that happened 

Can you send us over your details and we will take a look at this for you from here?  Click on my username here >> RobbieMac << and you'll see our contact link underneath my profile picture.

Cheers,

Robbie

[StephanieG]

Hi @BrendanHickey sorry I keep missing you. I see my colleague in the correspondence team was able to get this sorted for you already. Please get back to me if you need any more help with this.

 Thanks

[BrendanHickey]

It has been fixed now I think. I just switch to virgin media. So you should recieve a request to port the number over to v media soon. Is it possible to check this

[StephanieG]

@BrendanHickey Good stuff, thanks for confirming that.

Yes, you should’ve received an email about it. We will never have visibility on who the provider that’s taking over your service is, but I can confirm there is a request for your number to be ported to another provider.

Thanks