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Newbie
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Message 1 of 3

My rights to cancel BT Infinity !!

What are my rights to cancel my service as I have had an ongoing speed fault since I had Infinity installed 4 months ago ??

 

I have complained to 'disconnections' and technical support to be told I can cancel but it will cost me £187 !!!

 

I have had no reliable service since June and have been told I can downgrade to total broadband but it would cost me the same

as Infinity unlimited. That is just daylight robbery !!!

 

What are my rights to cancel ??

 

Stu.

 

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2 REPLIES 2
Highlighted
Aspiring Expert
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Message 2 of 3

Re: My rights to cancel BT Infinity !!

I would recommend you try and get the fault fixed.

 

If you start by  posting your router stats someone here will probably be able to help. If not, contacting the mods would be a good move.

 

I know what you mean about the cost of Infinity and vanilla broadband. I like others pay the same for a 1.5Mb rural connection

 

 

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Highlighted
Distinguished Sage
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Message 3 of 3

Re: My rights to cancel BT Infinity !!

Hi

I am sorry to see you are having problems with your BT Service


I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951


They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress


They are a UK based BT specialist team who have a good record at getting problems solved


This is a customer to customer self help forum the only BT presence here are the forum moderators

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