MyBT Personalised offers re broadband

[conrad]

I have recently logged into MyBT to have a check on my personalised broadband offers as I will be recontracting in 2 months time.

However this time instead of showing the usual 2 offers I now get hundreds of offers for all the variants of broadband  including a Superfast Fibre Plus one which states average speeds. 
This is what the very top looks like   

At the moment I can select a package and anytime calls but with the error showing in the top right corner I end up on a BT Tv page , being a third next link , with no option to not have this. Obviously the MyBT link is broken but I wonder why it has happened and is it likely to be fixed. It is interesting to see the number of packages all with slightly different terms and prices. 

[gg30340]

The personalised offers are not always the best. You should call the BT Options Team on 0800.800.030 and haggle for a good deal. Make sure you do your home work first and check what you could get from another provider. It is unlikely that they can match a "new" customer deal but that should be your starter for negotiation.

[conrad]

I have haggled in the past but over the last year when I have contacted them re LRS and potential offers around the last price increase they have been utter rubbish. In the past they have been good.

The two deals that were showing , both 18 months were £23.99 adsl  and £35.99 Infinity 2 so those were never going to be matched by the Options Team so I'm hoping the deals are sorted out before my haggling needs to start.

Ideally I would go for Unlimited Infinity up to 52Mb which amongst the shed load of packages I can see one had a price of £24.99 over 18 months.

[Ribblelancs]

---

@conrad wrote:

I have recently logged into MyBT to have a check on my personalised broadband offers as I will be recontracting in 2 months time.

However this time instead of showing the usual 2 offers I now get hundreds of offers for all the variants of broadband  including a Superfast Fibre Plus one which states average speeds. 
This is what the very top looks like   

At the moment I can select a package and anytime calls but with the error showing in the top right corner I end up on a BT Tv page , being a third next link , with no option to not have this. Obviously the MyBT link is broken but I wonder why it has happened and is it likely to be fixed. It is interesting to see the number of packages all with slightly different terms and prices. 

——————————- 

 It was interesting to read your post.

BT sales have called several times within the past 10 days - mainly re BT Mobile. They are definitely pushing their Mobile contracts.

I now have a revised mobile package of unlimited calls, and double data allowance (1Gb), for renewing the mobile contract for 12 months, thus at least, giving the opportunity of using the mobile as the main phone ( you can switch it off when out and about!).

BT will also call me soon re the main package renewal- (Broadband and phone).

Will wait and see.

---

[Fellwalker]

BT is trying very hard to upset me.  They sent an email saying

"We always want you to get the very best broadband deal ‑ which is why from time to time we'll take a look at your usage and the maximum line speed available where you live.

And the good news is we've now got an exclusive offer for you.

But be quick! Some of our offers are available for a limited time only. So grab your personalised deal today and do more of what you love.
   
Get your personalised deal now"
When I had gone through the rigmarole of identifying myself on the page that was linked, it wants to charge me £5 per month MORE for the same BT Infinity 2 unlimited.  Despite me having a Hub 6 aka smarthub, it wants to charge me £9.99 for delivery of one.

My contract still has 14 months to go out of 18!  When I renewed, the then personalised offer was a whole 50p per month discount - which I got significantly increased when I phoned.

Why do they go out of their way to cause irritation?

[J_S]

Same thing here regarding the list of package options. Must be 400 or so! (some of which have identical descriptions except for the price)

[J_S]

---

@gg30340wrote:

The personalised offers are not always the best. You should call the BT Options Team on 0800.800.030 and haggle for a good deal. Make sure you do your home work first and check what you could get from another provider. It is unlikely that they can match a "new" customer deal but that should be your starter for negotiation.

---

The difference between the "new customer" deals and the upgrades, at least the non-personalised ones, is so far putting me off upgrading from ADSL to fibre. Not sure about the personalised ones due to their system apparantly being broken at the moment.

[conrad]

I contacted BT yesterday about the broken link and have been told it will be raised with the data integrity team I think - can't remember what exactly.

Somewhat bizzarely I had an email later on that day from BT saying they had an offer to upgrade to Infinity 52Mb for an extra £5 plus  £59.99 presumably for the connection and HH6. Of course it's classed as a personalised offer which I cannot access 

On a side note I used the chat link and was passed around a couple of times but ended up with someone from Newcastle who was something to do with retentions who indirectly confirmed something that I thought still happened in that the front line Options Team operatives do not necessarily have access to the best deals and that there is a higher level of authorisation that can improve deals -not managers. Also rather than ring the usual 0800 800 030 it may be better to ring 150 and ask for the Customer Value team or Retentions. It was implied that contacting Cancellations to have a polite moan about the poor service may also trigger a better deal but that wasn't guaranteed

[J_S]

Thanks for the info, conrad. I got the same e-mail, and today also a letter to the same effect, but the page is still broken, heh. Spoke to someone on BT livechat but they didn't have an ETA for when it'd be resolved.

[conrad]

I just got the letter and rang the number on it to see what happened. It goes through to a sales team who were quite helpful. The letter offer was an extra £5 plus £59.99 for 18 months. An alternative was also offered being an extra £9.50 but no set up costs which over 18 months is more expensive but the cost is spread over that term. I didn't take the offer up as it is still 6/7 weeks till my contract expires but I was told I could ring that number to see what could be done nearer the time.
At least they could see the personalised offer which the Options/Value team couldn't which is interesting.