MyBT and email login - Trusted device not working for 2-Step Authentication

[AndyGB]

Hi

I set up 2-Step authentication yesterday, and after entering the provided passcode and confirming that the device I was using was private (Windows 10 with Chrome), everything was fine and subsequent logons using same device/browser worked fine without need for a passcode.

However, today everytime I log on via same device/browser I an required to enter the passcode. I tried disabling 2-Step Auth and re-enabling - no change; tried removing the Trusted device entry, and then re-adding - no change.

I tried it with a different browser (Edge) - still not working and requires passcode at every logon though the device is shown as trusted.

Any ideas? 

Thanks

Andy

[gg30340]

Check that your browsers are not clearing cookies when they close. If they do it will clear out the cookie that registers your device as a Trusted Device.

[AndyGB]

Hi

Thanks for your suggestion. The browsers are not clearing the cookies - in fact the problem occurs without closing the browser -  just logging on, setting as Trusted, log off without closing tab or window, log on again and the request for passcode still happens. I will keep digging.

Thanks

[Cicero]

I too am having trouble with this as well.

Devices I setup yesterday require me to get a passcode. Device names I put in previously are now invalid .

The system is more trouble than its worth how do I turn it off completely please, is there a toggle switch somewhere ?

[Cicero]

Found the switch.....now turned off .