cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
SimonN
Contributor
670 Views
Message 1 of 5

MyBT apps cannot log in.

Random - 

 

MyBT (the 'award winning' one ... )

Sometimes says no BT ID (I have one - I can log in to BT.com)

Sometimes says Error - 1001 - V5 Please try again later (Love that one)

Sometimes it says no account number (I have one - I can view it on BT.com)

 

The Wifi one never even gets past the 'checking log-in details....' - It just sits there for hours.

 

I've deleted and reinstalled and I'm using the latest versions. (Before anyone asks)

iOS9.latest. iPhone 6. Brown hair. 6ft. Blue-ish eyes. Married.

 

I've just returned to BT due to the monopoly of FTTP roll-out in my area.

 

It's been 36 hours.  I'm peeved already.

 

 

Tags (1)
0 Ratings
4 REPLIES 4
SimonN
Contributor
651 Views
Message 2 of 5

Re: MyBT apps cannot log in.

Hi - Is anyone (from BT) able to comment?

Cheers.

0 Ratings
Keith_Beddoe
Distinguished Sage
Distinguished Sage
649 Views
Message 3 of 5

Re: MyBT apps cannot log in.

Welcome to this forum.
This is a customer to customer forum only,

 

This is where customers help each other get the most out of BT products & services.

Anything you post here does not go to BT. Although the forum is moderated by BT, not all posts are read.
Everyone posting here, are just BT customers like myself

 

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

 


This is a public forum which can be viewed worldwide, so please do not post any personal information, especially phone numbers, account numbers, fault numbers, address information or email addresses, as this could be used to impersonate you.

Thanks

0 Ratings
DanielS
Moderator
Moderator
644 Views
Message 4 of 5

Re: MyBT apps cannot log in.

Thanks for bringing this to our attention @Keith_Beddoe.

 

@SimonN, this is something that our BT ID team should be able to help you with. You can reach them at the below link:

 

BT ID Chat

 

Come back and let me know how you get on speaking with them.

 

Thanks

 

DanielS

0 Ratings
SimonN
Contributor
590 Views
Message 5 of 5

Re: MyBT apps cannot log in.

Hi All,

 

Thanks for the useful info regarding BT's activity on the forum. I incorrectly assumed it was monitored and not the user community.

 

Regarding the app:

 

I am awaiting activation and re-entry to the world of BT. My order emails, and the website, suggested I should track my order using the app - hence the desire to activate it. After a long chat (as suggested above) I eventually found out that I cannot access the app until my intallation is complete - despite being pointed to the app to track my order....

 

'Alligator: see crocodile....crocdile: see alligator..... '

 

Hopefully someone official will twig the bad advice and update their instructions accordingly.

 

Thanks again All who replied.

 

Simon.

 

0 Ratings