cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Recognised Expert
1,416 Views
Message 1 of 175

MyBT is not showing my package.

I am on Unlimited Infinity 2,and want to upgrade to Totally Unlimited Infinity 2,but the MyBT page is not showing my package details,and I have not got a clue how to do the ugrade to get unthrottled p2p.

I should be able to see my package details in MyBT,it was working about a month back but not now.?

Any help would be welcome.

 

0 Ratings
174 REPLIES 174
Distinguished Guru
Distinguished Guru
1,402 Views
Message 2 of 175

Re: MyBT is not showing my package.

MyBT is being upgraded but it doesn't seem to be going completely smoothly. Give it a couple of days and post back if it's still not working; there should be more info by then.

--
You can click the thumbs up icon below this message if you think it was helpful.
Highlighted
Distinguished Sage
Distinguished Sage
1,399 Views
Message 3 of 175

Re: MyBT is not showing my package.

@ironman123

 

you are not aloneSmiley Mad



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Highlighted
Contributor
1,379 Views
Message 4 of 175

Re: MyBT is not showing my package.

Same here no phone or broadband shown.

0 Ratings
Highlighted
Distinguished Sage
Distinguished Sage
1,372 Views
Message 5 of 175

Re: MyBT is not showing my package.

mods are on the case



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Highlighted
Guru
1,372 Views
Message 6 of 175

Re: MyBT is not showing my package.

I have different versions showing depending on the browser.

 

laptop - IE = new version

           - Firefox = old version

Ipad    - safari = old version.

 

None of which are correctly displaying my packages!

0 Ratings
Highlighted
Distinguished Sage
Distinguished Sage
1,364 Views
Message 7 of 175

Re: MyBT is not showing my package.


@StewM wrote:

I have different versions showing depending on the browser.

 

laptop - IE = new version

           - Firefox = old version

Ipad    - safari = old version.

 

None of which are correctly displaying my packages!


 

have you tried deleting history/cache and cookies.   mine was same as yours IE9 new but no accounts and firefox old but mine did show accounts.  after deleting firefox had new style but neither had account information.  as I said mods are on the case



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Highlighted
Distinguished Guru
1,362 Views
Message 8 of 175

Re: MyBT is not showing my package.

Getting the new version on both FF and IE9, though naff all showing like the rest of you:(

 

Been like this since the early hours this morning

-+-No longer a forum member-+-
0 Ratings
Highlighted
Aspiring Expert
1,349 Views
Message 9 of 175

Re: MyBT is not showing my package.

Regretably with BT progress is not always in a forward direction.

0 Ratings
Highlighted
Guru
1,336 Views
Message 10 of 175

Re: MyBT is not showing my package.


@imjolly wrote:

@StewM wrote:

I have different versions showing depending on the browser.

 

laptop - IE = new version

           - Firefox = old version

Ipad    - safari = old version.

 

None of which are correctly displaying my packages!


 

have you tried deleting history/cache and cookies.   mine was same as yours IE9 new but no accounts and firefox old but mine did show accounts.  after deleting firefox had new style but neither had account information.  as I said mods are on the case


Thanks imjolly, did as you suggested. All new version now. Just need BT to get my package right.

0 Ratings