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ironman123
Recognised Expert
1,387 Views
Message 1 of 175

MyBT is not showing my package.

I am on Unlimited Infinity 2,and want to upgrade to Totally Unlimited Infinity 2,but the MyBT page is not showing my package details,and I have not got a clue how to do the ugrade to get unthrottled p2p.

I should be able to see my package details in MyBT,it was working about a month back but not now.?

Any help would be welcome.

 

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174 REPLIES 174
Distinguished Guru
Distinguished Guru
1,373 Views
Message 2 of 175

Re: MyBT is not showing my package.

MyBT is being upgraded but it doesn't seem to be going completely smoothly. Give it a couple of days and post back if it's still not working; there should be more info by then.

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Distinguished Sage
Distinguished Sage
1,370 Views
Message 3 of 175

Re: MyBT is not showing my package.

@ironman123

 

you are not aloneSmiley Mad



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JBB
Contributor
1,350 Views
Message 4 of 175

Re: MyBT is not showing my package.

Same here no phone or broadband shown.

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Distinguished Sage
Distinguished Sage
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Message 5 of 175

Re: MyBT is not showing my package.

mods are on the case



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Guru
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Message 6 of 175

Re: MyBT is not showing my package.

I have different versions showing depending on the browser.

 

laptop - IE = new version

           - Firefox = old version

Ipad    - safari = old version.

 

None of which are correctly displaying my packages!

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Distinguished Sage
Distinguished Sage
1,335 Views
Message 7 of 175

Re: MyBT is not showing my package.


@StewM wrote:

I have different versions showing depending on the browser.

 

laptop - IE = new version

           - Firefox = old version

Ipad    - safari = old version.

 

None of which are correctly displaying my packages!


 

have you tried deleting history/cache and cookies.   mine was same as yours IE9 new but no accounts and firefox old but mine did show accounts.  after deleting firefox had new style but neither had account information.  as I said mods are on the case



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Distinguished Guru
1,333 Views
Message 8 of 175

Re: MyBT is not showing my package.

Getting the new version on both FF and IE9, though naff all showing like the rest of you:(

 

Been like this since the early hours this morning

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Bob1001
Aspiring Expert
1,320 Views
Message 9 of 175

Re: MyBT is not showing my package.

Regretably with BT progress is not always in a forward direction.

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Guru
1,307 Views
Message 10 of 175

Re: MyBT is not showing my package.


@imjolly wrote:

@StewM wrote:

I have different versions showing depending on the browser.

 

laptop - IE = new version

           - Firefox = old version

Ipad    - safari = old version.

 

None of which are correctly displaying my packages!


 

have you tried deleting history/cache and cookies.   mine was same as yours IE9 new but no accounts and firefox old but mine did show accounts.  after deleting firefox had new style but neither had account information.  as I said mods are on the case


Thanks imjolly, did as you suggested. All new version now. Just need BT to get my package right.

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