Hi, I hope sombody out there can help me out, because I am at my wits end! After 15 years with Sky and after watching all the BT ads I decided several weeks ago to take the plunge and switch my TV and broadband to BT, a decision which I am desperately regretting now.
Everything appeared to be progressing smoothly and I was given a switch over date of Monday 27th July. My husband took the day off work and an engineer came to install an aerial, but by the late afternoon we still had no broadband; so I phoned BT - the first of what was to be many phone calls to a call centre in India.
I was shocked when I was told that my broadband had been cancelled, as I had phoned the Thursday before to check that everything was in place, and had been told everything was in order. Naturally I complained about the situation, said that BT were in breach of the contract that they had with me and asked to be passed on to a manager to have my order expedited.
I spoke to a manager, well in fact several over the week, and was promised numerous returned calls of which I have received one! But there still has been no resolution. On the contrary, the dates for completion keep getting cancelled and put further back. Everytime I phone about this, I have exactly the same non-commital conversation with someone in a call centre in India; I'm just going round in circles. Apparently my date for completion is now 8th August, but I seriously doubt this will happen!
I'm not sure why BT cancelled my services on 27th July if they could not replace them! My complaints are falling on deaf ears, and the customer services advisors have at times been abrupt. Does anyone know how to resolve this in a timely manner?
Waiting with fingers crossed...
Welcome to the community forum. I am really sorry to hear about the delay in activating your Broadband service. I'll be able to take a look at this for you. Please can you send me in your details using the "Contact The Mods" link found in my profile.
Thanks for replying. I have completed the enquiry form and wait in anticipation for your response - hopefully a swift resolution.
Thanks for replying to my post. On one hand it's reassuring that someone else out there can sympathise with my experience, but on the other it's frustrating to know that it's not just a one off incident! I can totally empathise with you, the switchover to BT has been just too stressful!
I hope BT sort out your issues soon.
I can totally sympathise with you.
To be honest with you the whole experience of switching from Sky to BT has been an absolute nightmare! Luckily I do have broadband now (eventually activated on 8th August), but I still don't have my TV package which was confirmed back on 13th July!
The switch has been an endless cycle of phone calls to a call centre in India, promises which have not been fulfilled and disappointment.