please help me with the BT SmartHub internal clock

[Philip_Clarke]

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@Kate-has-had-enough wrote:

Oops sorry, I didn't know, guess my message will be removed.  I did just google him though, it really wasn't tricky 

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It's a little off that the mods step in to remove his address, when he welcomes direct email (filtered through a bevy of PA's no doubt) but won't post whether they've bothered to get the NTP server working/ rebooted/ looked at.

[john46]

Unfortunately as the parental controls are not functional our children can now surf the net without restriction, viewing inappropriate content. If I recall your company is legally required to give us the option to block out inappropriate content.

[#3]

Unfortunately as the parental controls are not functional our children can now surf the net without restriction, viewing inappropriate content. If I recall your company is legally required to give us the option to block out inappropriate content.

[pippincp]

I don't know how it can be made any clearer. The issue is being investigated and obviously must be more than simply rebooting the server. If it's being investgated then obviously it is being looked at.

[drmrbrewer]

@john46 out of interest how are you using Access Control to block out inappropriate content?  So far as I understand, it just enables you to block particular devices during certain times of the day... regardless of content.

[keb17]

Content block is done separately via parental controls. Problem is it affects all devices in the same way so not much use in practice if you need to vary settings by device. Access control is fantastic - but this current situation with the 'current time retrieving' makes it useless. I too have emailed the ceo - just Google BT CEO email - comes straight up.

[the_amoses]

Same for me. Started about the same time as the first post here.

Occasionially it manages to set the time, usually just after a factory reset that blows all my acces restrictions away...

I was sent a new router.

Now talking to a "supervisor". Hopefully they'll pass it on to a techie.

[drmrbrewer]

That's as I thought. But Parental Controls isn't affected by this issue is it... it is not dependent on time for a start... so inappropriate content is being blocked as it should?

[john46]

@drmrbrewer

had a pc problem and was unable to complete the post Parental controls operate at network level Access control is at hub level therefore the NTP problem has no effect on the Parental controls operation 

[Philip_Clarke]

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@drmrbrewer wrote:

@john46 out of interest how are you using Access Control to block out inappropriate content?  So far as I understand, it just enables you to block particular devices during certain times of the day... regardless of content.

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Because using the Tor Browser (or a free VPN) means that the online configured parental controls for BT can be circumvented by my 13 year old. So I need an entire block feature and time limits. Yes you are correct in your comments though, but the only guaranteed way of blocking inappropriate content is by time limits and access control.

[pippincp]

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@Philip_Clarke wrote:

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@drmrbrewer wrote:

@john46 out of interest how are you using Access Control to block out inappropriate content?  So far as I understand, it just enables you to block particular devices during certain times of the day... regardless of content.

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Because using the Tor Browser (or a free VPN) means that the online configured parental controls for BT can be circumvented by my 13 year old. So I need an entire block feature and time limits. Yes you are correct in your comments though, but the only guaranteed way of blocking inappropriate content is by time limits and access control.

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I know it doesn't help you or the others experiencing the problem but now you know why I never use and recommend others don't use ISP supplied equipment.