I think that you did more than you think and that if it were not for the mods removing the CEO's name and the names of anyone with the authority to do anything, plus the mods not seeming to have received the "you can email me directly" memo, things would have got done a lot faster. I think yours should be marked up as the accepted answer "email the CEO whose name and contact details I can't post".
Meanwhile I'm peeved, after going through the "proper channels" and receiving a replacement router, not only do I find that it does not work, does not respond to the hardware reset button, but also I just discovered that on the bottom it's a homehub Type A, so not only was I sent a broken device which wouldn't have solved the issue regardless, whereas I should have "inifinity" I got downgraded 😞 I shall spend numerous hours on the phone to bangalore with the useless telephone support trying to solve this tomorrow (It's not a race or outsourcing issue I have, my son is mixed race his mother being from Banglaore), takes the biscuit really.
