cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Aspiring Expert
2,500 Views
Message 2 of 130

NTP synchronisation Failure HHB5B

Hi guys at around 4am this morning Hub rebooted speed dropped from 55 down to 35 and lots of NTP synchronisation failures in log rebooted speeds back to normal but still loads of failures any ideas?

00:23:28, 01 Jan. Receive a DHCP request
00:22:58, 01 Jan. NTP synchronization failure
00:22:41, 01 Jan. NTP synchronization start
00:16:40, 01 Jan. CWMP: session completed successfully
00:16:40, 01 Jan. CWMP: HDM socket opened failed.
00:16:40, 01 Jan. CWMP: Server URL: https://pbthdm.x.x.x; Connecting as user: ACS username
00:16:39, 01 Jan. CWMP: Session start now, server: pbthdm.x.x.x, Event code:
00:16:39, 01 Jan. CWMP: Initializing transaction for event code 1 BOOT
00:12:40, 01 Jan. NTP synchronization failure
00:12:24, 01 Jan. NTP synchronization start
00:08:40, 01 Jan. CWMP: session completed successfully
00:08:40, 01 Jan. CWMP: HDM socket opened failed.
0 Ratings
129 REPLIES 129
Highlighted
Newbie
2,305 Views
Message 1 of 130

BT HomeHub5 Access Control & Current Time

Hi,

 

I've got a HH5 with BT Infinity 1, but use my own Modem/Router just for connection to broadband. Various reasons but I prefer my own router.

 

However, I'd like to use the HH5 as my main WiFi access point and have configured it as such with no problems, the main reason being that I want to restrict Internet access times to the children, and the HH5 is the best interface I've seen to do this.

 

However, unless I have the HH5 directly connected to my phone line, it seems unable to retrieve the current time, and therefore the access controls don't work.

 

Does anyone know how to get around this please?


Thanks.

0 Ratings
Highlighted
Aspiring Expert
2,467 Views
Message 3 of 130

Re: NTP synchronisation Failure HHB5B

My hub 5a has also  been logging this same problem since the beginning of May but I  can't see why. I did try a factory reset this morning but has made no difference , in fact lots of strange things seem to be happening lately, 

 

ie although registered for BT wifi, it's no longer showing

our you view box  is listed under home network but now has the addition of a  question mark which it didn't have before.

log is now longer listed date wise, it's all over the place.

 

As speed has not been affected as  yet, I'll will leave it for now but will eventually unplug everything and start again in the hope of curing it.

 

 

0 Ratings
Highlighted
Aspiring Expert
2,449 Views
Message 4 of 130

Re: NTP synchronisation Failure HHB5B

My speeds are also unaffected but it's not logging the correct time or recording the the amount of data being used very strange never seen this before, still happening now ?

06:54:07, 01 Jan. NTP synchronization failure
06:53:51, 01 Jan. NTP synchronization start
06:43:50, 01 Jan. NTP synchronization failure
06:33:32, 01 Jan. NTP synchronization failure
06:33:15, 01 Jan. NTP synchronization start
06:23:15, 01 Jan. NTP synchronization failure
06:12:57, 01 Jan. NTP synchronization failure
06:12:40, 01 Jan. NTP synchronization start
06:02:39, 01 Jan. NTP synchronization failure
06:02:22, 01 Jan. NTP synchronization start
05:52:22, 01 Jan. NTP synchronization failure
05:52:05, 01 Jan. NTP synchronization start
05:46:40, 01 Jan. Receive a DHCP request
05:46:34, 01 Jan. Receive a DHCP request
05:42:04, 01 Jan. NTP synchronization failure
05:41:47, 01 Jan. NTP synchronization start
05:31:46, 01 Jan. NTP synchronization failure
05:31:30, 01 Jan. NTP synchronization start



0 Ratings
Highlighted
2,391 Views
Message 5 of 130

Re: NTP synchronisation Failure HHB5B

I am having the same problem and when I went through BT support there was clearly no knowledge of this problem - has any had any help from BT? I cant use my access controls

0 Ratings
Highlighted
Aspiring Expert
2,383 Views
Message 6 of 130

Re: NTP synchronisation Failure HHB5B

I phoned them up they didn't know what I was going on about🙄 Absolutely useless no ldea at all wanted me to pay for premium technical support not a chance😡 Can we please have some moderator support on this situation as I can no longer block internet access for my son who used to have internet cut off by parental controls at 9 o'clock but due to this problem it's obviously not working as there is no clock time set due to no STP synchronisation??
0 Ratings
Highlighted
Aspiring Expert
2,367 Views
Message 7 of 130

Re: NTP synchronisation Failure HHB5B

I've just checked mine and it's stuck on retrieving current time.

I'm just very glad we decided to run virgin tv along side bttv as I feel that could start playing up soon and  due to one thing or another can't restart everything just yet.

0 Ratings
Highlighted
2,343 Views
Message 8 of 130

Re: NTP synchronisation Failure HHB5B

yep thats my struggle too! only joined bt for the access controls as the signal is very patchy.....

0 Ratings
Highlighted
2,313 Views
Message 9 of 130

Re: NTP synchronisation Failure HHB5B

I have the same time issue. My HomeHub 5A date/time jumped from June back to May. Anyone any ideas?

 

01:27:59, 07 May. ( 1695.730000) NTP synchronization failure!
01:22:29, 07 May. ( 1365.700000) NTP synchronization failure!
01:16:59, 07 May. ( 1035.670000) NTP synchronization failure!
01:11:29, 07 May. ( 705.640000) NTP synchronization failure!
01:05:59, 07 May. ( 375.590000) NTP synchronization failure!
01:02:09, 07 May. ( 145.290000) NTP synchronization start
22:02:37, 11 Jun. (266620.240000) NTP synchronization success!
22:00:47, 11 Jun. (266510.190000) NTP synchronization failure!
21:55:17, 11 Jun. (266180.160000) NTP synchronization failure!
21:49:47, 11 Jun. (265850.130000) NTP synchronization failure!
21:44:17, 11 Jun. (265520.090000) NTP synchronization failure!
21:38:47, 11 Jun. (265190.050000) NTP synchronization failure!

0 Ratings
Highlighted
Aspiring Expert
2,302 Views
Message 10 of 130

Re: NTP synchronisation Failure HHB5B

Yeah same here pages and pages of these, can a sage, John or Keith or a moderator help with this issue?

08:38:12, 02 Jan. NTP synchronization failure
08:37:56, 02 Jan. NTP synchronization start
08:27:55, 02 Jan. NTP synchronization failure
08:27:38, 02 Jan. NTP synchronization start
08:17:37, 02 Jan. NTP synchronization failure
08:17:20, 02 Jan. NTP synchronization start
08:07:20, 02 Jan. NTP synchronization failure
08:07:03, 02 Jan. NTP synchronization start
07:57:02, 02 Jan. NTP synchronization failure
07:56:45, 02 Jan. NTP synchronization start
07:46:44, 02 Jan. NTP synchronization failure
07:46:28, 02 Jan. NTP synchronization start
07:36:27, 02 Jan. NTP synchronization failure
07:36:10, 02 Jan. NTP synchronization start
07:26:09, 02 Jan. NTP synchronization failure
07:25:52, 02 Jan. NTP synchronization start
07:15:52, 02 Jan. NTP synchronization failure
07:15:35, 02 Jan. NTP synchronization start
07:05:34, 02 Jan. NTP synchronization failure
07:05:17, 02 Jan. NTP synchronization start
0 Ratings