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Aspiring Contributor
570 Views
Message 91 of 130

Re: NTP synchronisation Failure HHB5B

Update from me too

 

Adam from Gavin Patterson's office just rang me.  They are aware of the problem and they are hoping that there will be a fix at the beginning of next week.  He will phone me back next week, so once again don't hold your breath but who knows...

 

thank you all for your advice, much appreciated 

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Aspiring Contributor
575 Views
Message 92 of 130

Re: NTP synchronisation Failure HHB5B

Hi Kate
A chap called Ed **Edited** from Executive Level Technical complaints contacted me, followed by someone called Ivan. Ive also been given a tel number to call - its an 0208 number - anyone know if Im allowed to post it on here? Kerry

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Aspiring Contributor
557 Views
Message 93 of 130

Re: NTP synchronisation Failure HHB5B

Pretty much the same as me then, Ivan sent me an email, he provided an 0208 number followed up by Adam from the Newcastle Technical Complaints dept...

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Aspiring Contributor
551 Views
Message 94 of 130

Re: NTP synchronisation Failure HHB5B

Sounds like its the same department - fingers crossed!
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Newbie
437 Views
Message 95 of 130

Re: NTP synchronisation Failure HHB5B

I've had the same preoblem of NTP synchronisation for some days now. BT help line could not and BT Care say they have never heard of the issue. I've tried HH5a, 5B and HH6 all display same issue. I had an BT engineer at the house trying to sort it out and could not & he says he has never heard of it either. Reboots sometime correct the problem but it recurrs 24hrs later when the hub tries to contact server.

 

Encouraging to a post on 13/6 that says the issue has been reproted  to the network- wonder if anything will come of this- I'm considering purchasing a different modem/router

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Aspiring Expert
483 Views
Message 96 of 130

Re: NTP synchronisation Failure HHB5B

Well guys & girls NTP synchronisation is now working at long last after 5 long days 😃

17:32:27, 15 Jun. NTP synchronization success
17:32:14, 15 Jun. NTP synchronization start
17:12:12, 15 Jun. NTP synchronization success
17:12:00, 15 Jun. NTP synchronization start
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Contributor
479 Views
Message 97 of 130

Re: NTP synchronisation Failure HHB5B

Not for me it's not.

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Aspiring Expert
472 Views
Message 98 of 130

Re: NTP synchronisation Failure HHB5B

Hopefully will be soon mate 🤞
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Aspiring Contributor
465 Views
Message 99 of 130

Re: NTP synchronisation Failure HHB5B

Not working here..... current time still retrieving 😔
Did you do a reset jaseb41 or did it just come back?
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Aspiring Contributor
454 Views
Message 100 of 130

Re: NTP synchronisation Failure HHB5B

Nope, no joy in Oxfordshire/ Northants border, just reset the router and the ntp server's still not pinging. On the plus point I got a new home hub 5 today which almost certainly won't work 😞 I was hoping for one of the newer routers since I have infinity already. Probably try it out late tonight just to see if there's a firmware change on it which might get things working.

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