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Contributor
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Message 1 of 9

Near Constant disconnections

I've had Broadband for about 2 months at my current address. I'm having constant disconnections. This is my log entry  It seems to be getting worse. I have home hub 4. I've run the line test but to be honest I don't know if there is noise on the line or not.

 

19:03:40, 26 Oct.

(157839.000000) DSL is up

19:03:38, 26 Oct.

(157837.530000) DSL noise margin: 5.90 dB upstream, 10.70 dB downstream

19:03:37, 26 Oct.

(157836.420000) DSL line rate: 1160 Kbps upstream, 6648 Kbps downstream

19:03:25, 26 Oct.

(157824.020000) CWMP: session closed due to error: Could not resolve host

19:03:25, 26 Oct.

(157824.000000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username

19:03:25, 26 Oct.

(157823.990000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'

19:02:54, 26 Oct.

(157793.640000) CWMP: session closed due to error: Could not resolve host

19:02:53, 26 Oct.

(157792.060000) CWMP: Server URL: https://pbthdm.bt.mo Connecting as user: ACS username

19:02:53, 26 Oct.

(157792.050000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'

19:02:52, 26 Oct.

(157791.700000) CWMP: Initializing transaction for event code 4 VALUE CHANGE

19:02:49, 26 Oct.

(157788.190000) DSL is down after 6 minutes uptime

19:02:49, 26 Oct.

(157788.190000) ETHoA is down after 6 minutes uptime

19:02:49, 26 Oct.

(157787.840000) PPPoA is down after 6 minutes uptime [Waiting for Underlying Connection (WAN DSL -​ Up)]

19:02:45, 26 Oct.

(157783.870000) PPP LCP Send Termination Request [User request]

 

Speed test using bt speed tester. I'm guessing there is something seriously wrong here because I think my speed should be at least double that.

 

bttest261014.JPG

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8 REPLIES 8
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Contributor
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Message 2 of 9

Re: Near Constant disconnections

Also I don't have access to the master socket  - no screwdriver.

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Distinguished Sage
Distinguished Sage
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Message 3 of 9

Re: Near Constant disconnections

You really need to find a screwdriver so you can connect to test socket to eliminate your internal wiring from causing a problem. Any engineer will connect to test socket and if that solves the problem then you will get a hill for £129.99 for the callout

 

try quiet line test.  Dial 17070 option 2 should hear nothing and best with corded phone. If cordless then dull hum normal



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Contributor
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Message 4 of 9

Re: Near Constant disconnections

I'm sorry I'm confused. What am I going to get charged for? Incorrect internal wiring? It's a BT socket. I had nothing to do with the wiring.

 

I've done already done the quiet line test. I don't know whether it's noisy or not. I would have to listen to a quiet one to be able to tell the different. Are there any examples anywhere/

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Distinguished Sage
Distinguished Sage
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Message 5 of 9

Re: Near Constant disconnections

If you do quiet line test then it should be quiet apart from announcement - hear nothing

 

do you have any extension sockets?  Connecting to test socket should be your best connection



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Message 6 of 9

Re: Near Constant disconnections

I have a cordless phone. I can't tell if it's the phone or the line. In any case I did that online line test and there is no fault with the line. So we're back to something being wrong with the internets. Or this router just being rubbish. I think I might dig out my hub 5 router and see if that works. This constant dropping out is getting ridiculous now. The connection dropped something like 5 times in half an hour.

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Contributor
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Message 7 of 9

Re: Near Constant disconnections

There is an extension socket - thanks to some idot at BT putting the master socket upstairs. I'm plugged in to the master socket. I have no idea if this is the best socket or not. I can't really check - my computer doesn't have wifi and I only have the short cable bt provided.

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Distinguished Sage
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Message 8 of 9

Re: Near Constant disconnections

it could be the extension causing the problem this can only be eliminated by connecting to the test socket on the master socket and also carrying out the quiet line test also on the test socket
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Distinguished Sage
Distinguished Sage
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Message 9 of 9

Re: Near Constant disconnections

if there is an extension socket then that is a good reason to conenct to test socket to eliminate any problems caused by the extension.. if you need an engineer visit and the cause of your drop outs is the extension socket then you will get a bill for £129.99 for call out   test socket.jpg



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