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Aspiring Expert
579 Views
Message 1 of 6

Nearly a month and still no phone

I am getting sick to the back teeth of phrases like 'I can assure you you will not have to call us about this matter again'. Not to mention the promised phone calls that either never happen or happen when I am at work despite leaving instructions on the best time to call.

 

I moved into my new flat at the beginning of march. Ufortunately there has never been a phone line in it since it was built in the late 70's. When placing the order to move my account BT confirmed this. A date was set for an engineer to call on 7th March. So I duly booked a day of work. Engineer called and had a look around the flat. He then went and had a look at a similar flat to see where the master socket should be. He then came back and with the blade of a screwdriver had a tap around to see if he could find a spot that may have been covered over. One day off work wasted. Not only that but when I rang I was told he called in saying he waited 30 mins outside my flat but there was no sign of me (I was there all the time).

 

Another visit was arranged for the 14th. This time two engineers called, one had a metal detector. He found where the wiring enters the flat but could not determine where they went from that. He informed me that a contractor would be needed to install a box outside the flat and run the wiring into the porch where a master socket will be fitted and from there a cable will have to be run along the skirting boards. By th.....I just lost the rest of this message because of having to log in again to the hotspot.

 

Can somebody please look into this for me because it is stressing me out big time. And please don't say sorry. I'm sick of hearing that and it has got to the stage where an apology is not enough. I've wated enough time on this today already so will post the rest of what I had typed later tis evening.

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5 REPLIES 5
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Distinguished Sage
Distinguished Sage
571 Views
Message 2 of 6

Re: Nearly a month and still no phone

If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.

 

 

 

They can be contacted using this link BT Care Team

 

 

 

They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.

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Aspiring Expert
557 Views
Message 3 of 6

Re: Nearly a month and still no phone

This is just too much!! Spent nearly an hour trying to reply to Keith because I have to keep logging in to btopenzone every few minutes so can only type short messages. So all I can say is bt fix it at a time suitable to me or get stuffed!
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Distinguished Sage
534 Views
Message 4 of 6

Re: Nearly a month and still no phone

This is a customer to customer self help forum messages do NOT go to BT as Keith posted contact the care team they will get it resolved for you
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Aspiring Expert
519 Views
Message 5 of 6

Re: Nearly a month and still no phone

Was promised a call back today. Guess what, yep, I had to call them. And the reply from BT? No update from Openreach. Why does this to customers?

 

One question. Am I entitled to any sort of compensation or goodwill gesture for the hassle, inconvenience and stress caused by this? I'm already on medication for depression and this latest phone call has left me in a really bad mood!!

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Distinguished Sage
506 Views
Message 6 of 6

Re: Nearly a month and still no phone

if you have contacted the care team as per Keith's link they will contact you personally by either email or phone they are a small UK based specialist normally within 3 working days they take personal ownership of problems until they are completely resolved
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